FREQUENTLY ASKED QUESTIONS
How can I get in contact with PRJCT AMS?
You can contact our customer service at: webshop@prjctams.nl. We will try to get back to you within 5 working days.
How do I take care of my items?
We recommend you to follow the instructions on the care label:
– Cold machine wash with similar colors
– Do not bleach
– Hang to dry
– Warm iron if requiered
If this doesn’t work, give it to your mama, she knows how to do it.
What are the sizing options for my clothing?
We offer a range of sizes per item. Please check per item which size is available for the product you're looking for.
What materials are used in the clothing?
Our products are made from high-quality materials, focusing on comfort and durability. Specific material details for each item can be found on the product description page.
Do I need an account to place an order?
You don’t need an account to complete a purchase. However, if you sign up, you can enjoy benefits through your account by PRJCT AMS.
ORDERING & PAYMENTS
What payment methods does PRJCT AMS accept?
We accept the following payment methods:
– Ideal
– Paypal
– Creditcard
– Apple pay
– Sofort Banking
– BanContact
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email, allowing you to track your order's delivery status online.
How do I use my gift card?
You can use the gift card when you're ready to check out. Click on 'edit card' and fill in your coupon code.
How do I know if my order was successful?
You will get a order confirmation sent via email.
What should I do if my payment is declined?
If your payment is declined, you can get in contact with our customer service.
SHIPPING & RETURNS
How long is the delivery time?
The estimated delivery time depends on the shipping country and customs of your country. We are working towards proceeding your order within 5 working days.
How much are the shipping cost?
The Netherlands with track & trace : €6,95
Europe 1 with track & trace : €13,00
Europe 2 with track & trace : €18,50
Outside of Europe with track & trace : €24,30
Where do we deliver?
We deliver in:
The Netherlands
Europe zone 1:
Belgium, Denmark (excl. Faroe Islands and Greenland), Germany, France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican City), Luxembourg, Austria, Spain (incl. Balearic Islands, excl. Canary Islands), United Kingdom (excluding Gibraltar and the Channel Islands), Sweden.
Europe zone 2:
Bulgaria, Estonia, Finland, Hungary, Ireland, Croatia, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovenia, Slovakia, Czech Republic Albania, Andorra, Bosnia and Herzegovina, Canary Islands, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, the Channel Islands, Kosovo, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican City, Belarus, Switzerland.
Outside of Europe:
All other countries (incl. Russia).
FYI:
When an order is sent to a country outside of the EU, the buyer may have to pay extra costs for taxes or import duties. PRJCT AMS Webshop B.V is not responsible for those extra costs. The costs per country cannot be estimated by PRJCT AMS Webshop B.V.
How do I return or exchange an item?
PRJCT AMS Webshop B.V uses a 14 day cooling-off period. In the 14-day cooling-off period it is possible to exchange your product for a different size or color. This is only possible if the product is unworn and is returned with original packaging and ticket. You can send your product at your own expense to:
PRJCT AMS Webshop B.V.
Wilhelmus Leemansstraat 47
1065 CX Amsterdam, The Netherlands
Make sure you include your order information for us to proceed your order.
Will I get a refund on my order?
Yes, you can get a refund.
What do I do when my product is damaged?
When your product is damaged please contact our customer service at webshop@prjctams.nl. After conformation you can return the product back to us. We will send you a new product free of charge.